Introduction
At Dhani Services Limited, we are committed to providing transparent and fair financial services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By engaging with our services, you acknowledge and agree to the terms set forth in this policy.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
Service Non-Delivery
If the agreed-upon services were not delivered within the stipulated timeframe without prior notification.
Duplicate Payment
In cases where a duplicate payment has been processed erroneously.
Technical Errors
Charges resulting from system or technical errors on our platform.
Cancellation Within Grace Period
Service cancellation requested within 48 hours of initial payment, provided no services have been rendered.
Automated Refund on Profile Rejection / Non-Disbursement (Meta Policy Compliance)
100% Refund Guarantee: In strict adherence to Meta Advertising Standards and consumer financial transparency policies, if any profile verification or processing fee is collected and the loan amount is not disbursed to the applicant's bank account for any reason (including automated profile rejection, verification mismatch, or underwriting non-approval), it triggers an automated processing protocol. The entire collected fee is automatically scheduled and refunded directly into your source bank account within 7 working days without requiring any manual claim.
Non-Eligible for Refunds
- • Loan accounts where the principal amount has been successfully disbursed and services fully rendered
- • Requests made beyond the statutory 30-day period where no error or non-disbursement occurred
- • Cases involving proven fraudulent KYC documentation or intentional misrepresentation
2. Refund Procedure
To initiate a refund request, please follow the procedure outlined below:
Submit Written Request
Send a formal refund request to refunds@dhancredit.co.in with your account details and reason for the request.
Provide Documentation
Include transaction receipts, agreement copies, and any relevant correspondence supporting your claim.
Review Process
Our compliance team will review your request within 5-7 business days and communicate the outcome.
Refund Processing & Automated Bank Transfer
Approved refunds and automated non-disbursement refunds will be processed directly into your registered bank account within 7 working days.
3. Important Notes
All refund requests are subject to verification and approval by our compliance department.
Partial refunds may be issued at the sole discretion of Dhani Services Limited based on services utilized.
This policy is governed by applicable laws and regulations of the jurisdiction in which we operate.
We reserve the right to modify this policy at any time with appropriate notice to clients.
Questions About Refunds?
For any queries regarding this Refund Policy or to initiate a refund request, please contact our support team.